4 Person – 2-3°F / 1.5°C-2.5°C per hour

8 Person – 0.8-1.5°F / 0.8-1.5°C per hour

PureSpa water does need to be sanitised, you can use chlorine in tablet form or granules.  pH Plus and Minus is also required as chlorine will not work effectively if the pH levels are not correct.  To make sure your chemicals are perfect you will require test strips, so you can monitor the water before using the Spa.

The PureSpa™ has a cover included with an inflatable bladder insert that minimise any heat loss.  Also available for the 4 person PureSpa is the Energy Efficient Cover which can improve the energy efficiency by as much as 50%.

The E90 code is for no water flow, this can be causes by blockages within the unit. To check please turn off and unplug the control unit and make sure the outlet grid is clean and free from obstructions, also look in the inlet/outlet hoses making sure these are not blocked, if this doesn’t resolve the E90 please see the next steps.

Switch the control unit back on, unscrew the cartridge housing from the inside of the tub and remove this. Once removed turn the unit on to filter and leave for an hour or two, if the E90 code doesn’t occur then the issue is with the filter cartridge.  If the E90 code does occur within this time, then please contact us.

This can be a vibration caused by control base components not be securely attached or the control base has been placed on ground that is not level.  If neither of these apply, then it could be the ceramic bar or impellor breaking within the filter motor, once detected these components will need to be replaced.  If this is the case, then please contact us.

Cloudy water can be caused by chlorine, pH or alkalinity levels not being correct so check these using your chemical kit strips.  Also check the filters to make sure that they are clean and change if necessary.  To rectify the issue, you can use a non-chlorine shock treatment or if this fails empty and clean the spa thoroughly before refilling.

This usually happens because of a build-up of non-organic products like cosmetics, deodorant, and detergents on clothing.  To rectify this issue, you can use an anti-foam product which can be used as a short-term fix, or you can use a non-chlorine shock treatment.  Lastly you can empty and thoroughly clean the spa before refilling.

To avoid this happening in the future, make sure anybody using the PureSpa™ showers before getting in the spa, also do not use detergent on garments that will be worn in the spa.

No, you should not use an extension lead on your PureSpa™.  Only a normal plug socket should be used, if the house circuit breaker trips then check that no other appliances or other large loads are on the same circuit as the spa.

Intex recommend that once the temperature outside falls below 4°C (39°F) the PureSpa is not used and is stored indoors for the winter.